But does the menu work to fix it? OK glad to hear they have sent issue to their R&D Dept. That didn't feel like good bang for the buck to me when TVs around the same price manage to do all those things fine. Not holding my breath though ... All my movies stays the same at aspect ratios I set. Learn More. Hisense U9F Quantum Dot (75-inch only): The Hisense 75U9F is a 75-inch Quantum Dot screen with Android TV, and over a thousand local dimming zones for keeping its 2,200 nits peak brightness in check. TV shows are fine but any movie I've tried to watch regardless of container or settings is coming up zoomed and stretched to fit the screen size. The way programmers and developers work on devices is by interfacing with device supplied APIs (application programming interface). Microsoft global customer service number. In this case, first check the connection of your SCART. Edit: Just checked and I'm actually am using G0607 Firmware.The problem still exists when you play files from USB – they Automatically select the wrong Aspect Ratio. At every distance and angle, images are sharp and comfortable to … Hisense ... after sometime watching tv the screen start to tur. Does it happen when watching FTA channels too or just on the HDD? While doing this fix the distortion problem I am still not able to manually adjust the aspect ratio when in any of the in TV apps. Doesn't happen with tv shows as they are all cropped to 16x9 already. 518 Problems and Solutions My hisense is stuck on usb mode, and my remote won. Did anything get done regarding this? My aspect ratio is always at Wide.Gotta be some settings or maybe the movies you have are causing the issue. Increase the ‘Color’ setting. Any luck with this?Who are you contacting at hi sense I might call them as well, I have the K322UW, and the same aspect ratio issues (among others). It's easiest to check with mkvs and mkvmerge and then you can either remux them with the correct presentation information or edit the headers and apply it there. It happens when trying to play videos in the Amazon app on the TV itself. For Example, DVD players are connected on AV1 port. Setting this to original size displays the video at... well.... its original size. Check out the points of Hisense tv picture problems. Avi can be easily remuxed into mkv, which supports chapters and easily defining aspect ratio for presentation. It's not possible to manually adjust the aspect ratio because the option is grayed out when I pull up the settings menu. My solution was to return the defective Hisense and buy a TV that works properly and is able to perform the functions it is advertised to perform, eg ARC and being able to save its picture settings. Microsoft Employee and that the phone number is an And the TV is still zooming movies, this is annoying. Maybe there is a newer version that fixes the issue. I believe I read on a European forum on the k700 series they fixed that issue but Hisense Australia don't release many updates had to spend $350 on a HDMI stripper so I could use my 4k blu ray player on my so called 4k tv. But, many of the users are connect the DVD players on other port. Hisense tv is not good. Also they will never call you back, even if they say they will. The only options in the media player are "Zoom", "Normal" and "Original" but changing this does nothing at all to the picture. EXPLORE HOME APPLIANCE; SHOP REFRIGERATORS. In the end they blamed my media files saying it's either the format or the way they were "ripped". 1 Answer Hello I have hisense tv 43 inch roku tv it was working properly and all of a sudden it would not turn on I try turning it on then the screen with cut in lines and then it would go black the screen next then light to turn on switch will light up and it would not start with unplugging nor key codes or … Too much information gets lost describing an issue like this to a tech guy on the phone, then him relaying it to R&D and whoever's else needs to deal with it. How to fix HiSense Restarting and Freezing Problem? Did you encode them yourself? I can't find anywhere in the options to turn this off, or force a particular aspect ratio. I have tried this and it still won't allow me to un zoom the picture! And Hisense is adding this gaming mode in their TVs with great features. If so could you please send me the download link? to investigate the issue for you. Hisense’s screen resolution with or without 4K is absolutely perfect for gaming. Services include: Screen Repair, Battery Replacement, and New Camera, Charge Port. The support guy said that this was normal. I thought your TV was a later model. From time to time, a deep battery discharge prevents the Hisense from turning on for a while. Make sure the Hisense is entirely recharged by leaving it connected for at least 1 hour. I linked to some small example videos to download to test your TV, I'd be interested to hear whether the files work properly for people. Bottom line is the TV works great for FTA and Netflix so the kids are super happy with it. I posted a message about it here, and only just found this thread from searching for "Hisense aspect ratio". This thread is locked. They will get Hisense tv … My Hisense TV screen goes black intermittently. 1 Answer Hello I have hisense tv 43 inch roku tv it was working properly and all of a sudden it would not turn on I try turning it on then the screen with cut in lines and then it would go black the screen next then light to turn on switch will light up and it would not start with unplugging nor key codes or … ah OK, I'm afraid the symptoms posted in question indicate failing display panel (the screen) that will need to be replaced to resolve the problem, screen replacement would cost approx new TV price if still available with Hisense Parts in area and it would not be feasible/ economical repair so you would be better off with a new TV at this point. Check to see if the model was reviewed. No stretching etc. official Sources issue: Moreover, the issue could be caused by the problems associated with the sources such as DVD player, cable box or other external sources. 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